Refund policy
Exchanges (size/style)
If something isn't right or it's a fit issue, we'll swap it. Just email info@contrast.pt and we'll guide you through the next steps (and, when possible, we'll try to generate a return label).
Exchange requests must be made within 30 days from delivery.
Exchanges are subject to stock and must be approved before you ship anything. Email us first, so we can confirm availability and send the right instructions.
Once we receive the returned items, we ship your replacement as fast as humanly possible, and always within 30 days.
Returns
You can return your order within 14 days of delivery, without giving any reason. This applies wherever you are. For orders shipped outside the EU, any customs duties or taxes on the return shipment are your responsibility.
How to return
Email info@contrast.pt within 14 days of delivery with:
- your order number
- the item(s)
- exchange (preferred) or return
You can also use the model withdrawal form in our Terms of Service, but it's not mandatory. Please send the items back within 14 days of telling us you want to return them.
Refunds
We refund the price of the returned items and the original standard shipping cost within 14 days of receiving your return request. We may wait until we receive the items, or proof that you've sent them, before issuing the refund. The refund goes back to your original payment method, at no cost to you.
If you chose a more expensive shipping option than our standard one, we only refund the standard shipping cost. If you return only part of your order, we only refund shipping where it was charged for the returned items.
Return shipping
Don't ship anything back without contacting us first. Depending on your country and service, we can try to generate a return label:
- Fit / exchange / change of mind: return shipping is paid by the customer
- Defective / wrong item: we cover return shipping and reship the correct item
Condition of returned items
Please return items unworn, unwashed and unused, with the brand tag attached. You're welcome to try items on as you would in a store. If an item shows signs of use beyond that, we may reduce the refund to reflect its loss of value.
Defective or wrong items
All products are covered by the 3-year legal guarantee of conformity. If an item is defective or you received the wrong one, email us with your order number and photos and we'll make it right: repair, replacement or refund, as provided by law.
Shipping responsibility
If you return using your own shipping method, the parcel is your responsibility until it reaches us. We recommend tracked shipping.
Return address
CONTRAST
Rua de São Nicolau 125
1100-548 Lisboa
Portugal
If you're unsure about sizing or what to do next, email info@contrast.pt. We'll help you and keep it simple.
