Terms of service

1. Who we are and scope

These Terms of Service apply to all purchases made on contrastmatters.com (the "website"), operated by:

  • Highcontrast, Lda. (trading as contrast)
  • Tax/registration number (NIPC): 515073610
  • Registered office: Rua Ivens, n.º 49, 3.º Esq., 1200-226 Lisboa, Portugal
  • Email: info@contrast.pt

Please read these Terms carefully before placing an order. By placing an order you confirm that you have read and accept them. They are complemented by our Shipping Policy, Exchanges & Returns Policy and Privacy Policy. Nothing in these Terms limits your statutory rights as a consumer.

To place an order you must be at least 18 years old, or have the permission of a parent or legal guardian.

2. Products and prices

All our products are new. Availability is shown on each product page. We make every effort to show colours and details accurately, but the colours you see may vary slightly depending on your screen settings.

Prices are shown in euros (€) and include VAT at the applicable Portuguese rate. Shipping costs are not included in the product price. They are calculated at checkout according to the destination and the weight of the order, and are always shown before you pay. Free shipping thresholds are displayed on the website.

For deliveries outside the European Union, import duties, taxes and customs fees may apply. These are charged by the authorities of the destination country, are not included in our prices and are the customer's responsibility.

We may change prices at any time. Any change does not affect orders already placed.

3. Orders

To place an order, add the products to your cart, go to checkout, fill in your contact, billing and delivery details, choose a shipping method and a payment method, and confirm the order. Before confirming, you can review your order and correct any errors.

After you place your order, you will receive an email confirming that we have received it. The contract is concluded when we send this confirmation. We keep a record of each order, which serves as proof of the transaction.

If a product becomes unavailable after you have ordered it, or if there is an obvious error in the price or description, we will contact you. We may offer you an equivalent product or cancel that part of the order. In case of cancellation, we will refund any amount paid for it within 14 days.

4. Payment

We accept the payment methods shown at checkout. These currently include credit and debit cards (Visa, Mastercard, Maestro, American Express, UnionPay), Apple Pay, Google Pay, Shop Pay, PayPal, Klarna, Multibanco, Bancontact, BLIK and MobilePay. Available methods may vary by country.

Payments are processed securely by third-party payment providers, such as Shopify Payments, PayPal and Klarna, using SSL encryption. We never see or store your full card details. For some methods, a pre-authorisation may be made to confirm available funds. If you pay with Klarna or another deferred payment option, that provider's own terms also apply.

If your bank account is in a different currency, the exchange rate is set by your bank or payment provider, not by us.

Products remain our property until full payment has been received.

5. Delivery

We ship to the countries available at checkout, using carriers such as DHL and Batch. The carrier depends on the destination, and we may ship your order with a different carrier from the one shown at checkout, as long as it offers an equivalent tracked service at no extra cost to you. We process orders within 1–2 business days, and estimated delivery times are set out in our Shipping Policy. You can also collect your order free of charge in our Lisbon stores (Click & Collect), where available.

We will deliver your order within 30 days of the order date at the latest, unless otherwise agreed. If we cannot, you may cancel the order and we will refund you in full.

The risk of loss or damage passes to you when you, or someone you have indicated, receives the products. Please check your delivery address carefully at checkout.

6. Right of withdrawal, returns and exchanges

If you are a consumer, you have the legal right to withdraw from your purchase within 14 days of delivery, without giving any reason, under Portuguese Decree-Law no. 24/2014.

How to withdraw. Email info@contrast.pt with your order number and the items you want to return, before the period ends. You can also use the model withdrawal form below, but it is not mandatory. Please do not send anything back before we reply with the return instructions.

Returning the items. Send the items back within 14 days of telling us you wish to withdraw. Unless the item is defective or incorrect, you pay the cost of returning it. Please return items unworn, unwashed and with the brand tag attached. If an item has been handled beyond what is necessary to check its nature, characteristics and fit, we may reduce the refund to reflect its loss of value.

Refunds. We will refund the price of the items and the original standard shipping cost within 14 days of receiving your withdrawal notice. We may wait until we receive the items, or proof that you have sent them. We use the same payment method you used, unless you agree otherwise, at no cost to you. If you chose a more expensive shipping option than our standard one, we only refund the standard shipping cost. If you return only part of your order, we only refund shipping where it was charged for the returned items.

Exchanges. We are happy to exchange items for another size or style within 30 days of delivery, subject to stock. Details are in our Exchanges & Returns Policy.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Highcontrast, Lda., Rua Ivens, n.º 49, 3.º Esq., 1200-226 Lisboa, Portugal, info@contrast.pt:

I hereby give notice that I withdraw from my contract of sale of the following goods: __________

Ordered on / received on: __________

Order number: __________

Name and address of consumer: __________

Date and signature (only if sent on paper): __________

All products are covered by the legal guarantee of conformity of 3 years from delivery, under Portuguese Decree-Law no. 84/2021. If a product is defective or does not match its description, you are entitled to have it repaired or replaced, or to a price reduction or refund, as provided by law.

If your order arrives damaged, incomplete or incorrect, please let us know as soon as possible at info@contrast.pt, with your order number and photos, so we can resolve it quickly. In these cases we cover the return shipping costs. This does not limit your rights under the legal guarantee.

8. Personal data

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and Portuguese law. Full details of what data we collect, why, who we share it with and your rights are in our Privacy Policy.

9. Intellectual property

All content on this website, including illustrations, designs, photographs, texts, logos and the contrast brand, belongs to Highcontrast, Lda. or its licensors and is protected by intellectual property law. You may not copy, reproduce or use it for commercial purposes without our prior written consent.

10. Complaints

If you have a question or complaint, email info@contrast.pt. We aim to reply within 5 business days.

You can also submit a complaint through the Electronic Complaints Book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt.

11. Alternative dispute resolution

In the event of a consumer dispute, you may use one of the following alternative dispute resolution entities, under Portuguese Law no. 144/2015:

More information is available on the Consumer Portal at www.consumidor.gov.pt.

12. Governing law

These Terms are governed by Portuguese law. If you are a consumer living in another country, you also keep the protection of any mandatory rules of the law of your country of residence. Any dispute may be brought before the competent courts under the applicable law.

13. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one published on the website when you placed it.

Last updated: 30 September 2026